Our warranty does not cover damage caused by misuse, Luxon Visual, or normal wear and tear. It also does not cover damage caused by unauthorized repairs or modifications.
To initiate a warranty claim, please fill out the support form provided below. Our customer service team will review your submission and guide you through the process to ensure you receive the necessary support.
Luxon Visual may provide replacement or repair through the following services:
1. Online Remote Technical Support. This service is applicable for technical problems, including, but not limited to connection issues of signal cables
and power cables, system software issues and parameter settings, and replacement issues of the module, power supply, system card, etc.
2. Return Material Authorization Service. For problems that cannot be solved by online technical support, Luxon Visual will confirm with Buyer
whether to provide Return Material Authorization service.
3. On-site service. Buyer may submit service requirements through the Luxon Visual’s website, email, telephone and other service channels with serial
number, applied service, site address, and contact information stated. Luxon Visual may, at its full and complete discretion, send an engineer to
Buyer ’s location. Expenses for labor may be charged by Luxon Visual when providing on-site service, and the prices are set forth in the Luxon Visual
Service Price Book.
+61 423 471 070
